Shipping and Handling:
We offer flat rate shipping cost of $12.50 for an order below $150.00, and free shipping for orders above $150.00 within Canada(excluding territories). Oversized/overweight orders may incur additional shipping charges, in which we will contact you before shipping the item for these.
Yukon, NWT and Nunavut customers, please note shipping will only be charged after we calculate the exact shipping from the carrier. The cost is determined on the allowance for free shipping minus the actual cost(we cover a part of it like if we would of shipped it to Toronto).
CoiloverStore is not responsible for products lost or damaged during the shipping process. We ask that you please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item, aka the guy standing there handing you the box. If the box shows signs of possible damage open it right in front of the Carrier's employee and inspect the item. CoiloverStore does not handle any damage requests. Only you can make the claim with the shipping company as that's what the shipping company requires. If you're ordering something that you want insurance on, please contact us and we can add insurance to the item. Items we suggest insurance on are all carbon fiber pieces and other fragile parts.
Change of address - We do not allow change of address for new customers, we must have an established order history for us to ship to a different address then the billing address.
Canceling an order:
We only allow orders that have not shipped yet to be canceled. To cancel an order please email sales@CoiloverStore.a with your full name, order ID, reason for canceling, and the part or parts you want to cancel. A fee will apply to order cancellations, typically these are charges a vendor may charge us for canceling an order. Fee's range from 6%-25% of the original price which is what it costs us to process your original transaction.
Credit card company's get their money no matter what, so if you want to cancel there is a fee and that fee is what they take on the transaction which is 3%. Then we charge 3% for our time to process and do that accounting work, for a total of 6% minimum on cancellations.
We believe this is fair since you clicked on the order button and typed your information in as we have to pay the staff to process these cancellations. It is your responsibility to ensure the parts you are ordering are correct. You are given a confirmation page with a list of parts before checking out. Any changes to an order can hold it up and cause other complications. If you are unsure about an item please e-mail us or conduct the research you need to be sure it is what you want or need.
Special order items are non-cancelable and non-returnable.
Special order lead time seen on the description of our items are ESTIMATIONS, the lead time might change depending on supplier's stock level, availability and carrier problems.